WHO WE ARE
Day One Access Ltd (“we”, “our”, “us”) is a commercial-first locksmith logistics platform based in the UK. We provide mechanical access services, site-level dispatching, and national callout coordination for clients across London and the Home Counties.
WHAT THIS POLICY COVERS
This policy explains:
- What personal data we collect
- How and why we collect it
- Your data rights
- How you can contact us
We are committed to protecting your privacy and operating in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
WHAT INFORMATION WE COLLECT
We may collect the following types of data when you interact with us:
- Name, job title, and company
- Business email and phone number
- Site or property address(es)
- Access requirements or service notes
- IP address, browser type, and referral source (when using our website)
- Any information entered into our contact forms or quote requests
We do not knowingly collect sensitive personal data unless explicitly provided for job-related DBS checks or insurance verification.
HOW WE COLLECT YOUR DATA
We collect data when:
- You contact us by phone, email, or web form
- You request a quote or proposal
- You become a client and engage our services
- You visit our website (cookies may apply)
- You are referred to us via a managing agent or contractor
HOW WE USE YOUR DATA
We use your data to:
- Provide, coordinate, and invoice our services
- Manage callouts, access jobs, and on-site work
- Communicate with you about quotes, appointments, or job status
- Comply with legal or insurance obligations
- Improve our operations and maintain accurate records
We do not use your information for marketing spam or resale.
WHO HAS ACCESS TO YOUR DATA
Your data is only accessible to:
- Staff or subcontractors involved in delivering your job
- Trusted third-party systems for invoicing, email, or CRM (e.g., Xero, Gmail )
- Legal or regulatory bodies if required
We do not sell your data or share it with third parties for advertising.
DATA STORAGE & SECURITY
- All data is stored securely using encrypted systems.
- Physical job files (if used) are securely destroyed after use.
- Access to systems is password-protected and restricted to staff only.
We retain data only as long as necessary for service provision, audit, or legal requirements (usually up to 7 years for financial records).
COOKIES & WEBSITE TRACKING
Our website may use basic cookies or tracking tools like Google Analytics to improve site performance.
These cookies may collect:
- Page visit durations
- IP-based location
- Device/browser info
You can disable cookies at any time via your browser settings.
YOUR RIGHTS UNDER UK GDPR
You have the right to:
- Request a copy of any data we hold on you
- Ask for corrections to inaccurate data
- Request deletion of your data (subject to legal retention)
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
CONTACT US
For any questions about your data or this policy:
Data Controller:
Day One Access Ltd
3rd Floor 86-90, Paul Street London, England United Kingdom
EC2A 4NE
0203 393 0884
